Shipping & Return Policy

Shipping & returns

Shipping

• Where: all of India, from New Delhi, by courier. International orders on request (see Delivery information).
• Charges: at actual cost, based on weight, size, destination and the courier company you choose. The exact amount is confirmed before you pay.
• Dispatch: usually within 1–2 working days after payment for in-stock items.
• Delivery: typically 2–7 working days after dispatch depending on location and courier.
• Tracking: courier name and tracking number are shared once the order ships.

Returns

• You can return an item within 14 days of delivery if it is unused, in its original condition and packaging, with all accessories, manuals and the invoice.
• To start a return, call or WhatsApp +91 85888 27540 or email info@bsdinfotech.com with your order number. We confirm the return address and instructions.
• Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect.
• Not returnable: products customised for you (for example printed or encoded cards, programmed tags, custom labels), consumables that have been opened, and software or licences once activated, unless they are defective.

Damaged, defective or wrong items

Tell us within 48 hours of delivery, with photos of the parcel and product. We will replace the item or refund it in full, including shipping. Defects found later are handled under the manufacturer's warranty; we help you with the warranty claim.

Refunds

Approved refunds are made within 7–10 working days after we receive and check the returned item, by bank transfer or UPI to the account you paid from.

Exchanges

To exchange an item, return it as above and place a new order for the item you want, or ask us to adjust the difference in price.